Grievance Policy

Vidhata Softech Pvt. Ltd. believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.

Vidhata Softech will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.

Redressal Mechanism for Grievances:

The customer can contact the below mentioned two levels for effective resolution of their complaints:

1. Initial Contact Point:

Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.

1. Escalation Level:

If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.

Level	Response Time	Description	Contact details
Level 1	Less than 24 hours	24×7 Helpdesk	support@vidhatasoftech.com
Level 2	Less than 72 hours	Nodal Officer	support@vidhatasoftech.com

To report or to notify us of any fraudulent activity, please reach out to the Vidhata Softech Support Team at:

Level	Response Time	Description	Contact details
Level 1	Less than 24 hours	Vidhata Softech	support@vidhatasoftech.com

Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.