These terms and conditions (“Terms of Use” or “Terms of Service” or “Terms”) are a computer-generated electronic record published under Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended from time to time) read with Information Technology Act, 2000 (as amended from time to time) and does not require any physical or digital signatures.

These Terms are legally binding and govern your use of “Vidhata Softech Platform” created, owned and operated by Vidhata Softech India Limited, a limited company incorporated under the laws of India, having registered office at “192b, Linton Street, Ground Floor, Linton Street, Kolkata, Linton Street, Kolkata, Kolkata, West Bengal, India, 700014 (“ Vidhata Softech ” or “ Company ”). Please read these Terms carefully before using the Platform and/or availing any of the Services (defined below) provided by Vidhata Softech through its Platform.

By accessing or using the Platform or Services, you agree to be bound by these Terms and Vidhata Softech’s Privacy Policy. If you do not agree to be bound by these Terms and the Privacy Policy, you shall not use the Platform and Services in any manner whatsoever.

These Terms are in addition to and not in derogation of any other terms stipulated by Vidhata Softech from time to time. In case of any conflict between these Terms and such other terms, these Terms shall prevail. Throughout these Terms, “ we ” and “ our ” shall refer to Vidhata Softech and “ you ” and “ your ” shall refer to you, i.e., the User (defined below) of the Platform. Both Vidhata Softech and the User are collectively referred to as “ Parties ” and individually referred to as “ Party ” hereof.

Notwithstanding anything contained elsewhere, Vidhata Softech reserves the right to modify, alter, amend, revise these Terms, update the Platform and Services at any time, without prior notice, to improve your experience on the Platform and on account of changes in Applicable Law. It is strongly recommended that you visit the Platform periodically to review the latest and updated version of the Terms. If you do not agree with any changes made by us, you may stop using the Platform and Services. Your continued access or use of the Platform or Services after such modifications/updation shall constitute your acceptance of the modifications/updation.

ACCEPTANCE

These Terms were last updated on 28 January 2025. By accessing, signing-up and/or accepting or using the Platform or the Services in any manner whatsoever, you acknowledge that you have read these Terms and agree to be bound by them. You also acknowledge that you have read our Privacy Policy and agree to be bound by it. By accessing or using the Platform or Services, you represent that you have provided us with valid credentials which may be used to verify your identity. We reserve the right to restrict, suspend, or terminate your access to the Platform or Services, at any time without prior notice, if we believe that you are in breach of these Terms. For the security of your account and to enhance your overall experience on the Platform, we may use certain technologies to monitor your activities on the Platform. Vidhata Softech reserves the right to make your details available to its affiliates and partner institutions and you may be contacted by them for information and sales enquiries through e-mail, telephone and/or SMS. You agree to receive promotional materials and/or special offers from Vidhata Softech its affiliates and partner institutions. These promotional materials and/or special offers will be consent based and you will have the option to unsubscribe.

ELIGIBILITY

You shall register or become a User of the Platform or Services only if you are 18 years or above, and can enter into legally binding contracts as per Applicable Law. To access/use the Platform or Services, you need a valid e-mail address and Indian mobile phone number. Users who have been previously suspended or removed from availing any of the Services shall not be eligible to access/use the Platform or Services at any time. Users shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity and you may not have more than one active Account (defined below).

DEFINITIONS

For the purpose of these Terms including General Terms and Conditions, Prepaid Card Terms and Conditions, the following words and phrases shall have the meaning assigned to them herein below.

“Account” shall have the same meaning as ascribed to it under Clause 1.2 of these Terms;

“Affiliate” shall mean and include any individual, entity, firm, body corporate, which directly or indirectly, controls, is controlled by, or is under common control with Vidhata Softech;

“Applicable Law” shall mean and include (i) any law, statute, rule, regulation, order, circular, decree, directive, judgment, decision or other similar mandate of any applicable central, national, state or local governmental/regulatory authority having competent jurisdiction and force of law over, or applicable to you, Vidhata Softech or the subject matter in question, as may be amended from time to time, and (ii) any notification, circular, directive or other similar instructions issued by a financial sector regulator including but not limited to the Reserve Bank of India (“ RBI ”) and/or rules, regulations, roles, responsibilities and processes laid down by National Payments Corporation of India (“ NPCI ”) and other law enforcement agencies or regulatory authorities from time to time;

“Chargeback” shall mean and include reversal of any transaction made by Service Provider’s User on account of, including but not limited to:

1. any alleged forgery of the User’s account, card or other details pertaining to the transaction;
2. any charge/debit made on Account or card that has been listed as a hot listed card or otherwise listed on the card association warning bulletins;
3. duplicate processing of the transaction;
4. any amount required to be refunded due to denial of a transaction by the User/valid card holder as wrongly charged payment/extra payment and/or due to fraudulent use/misuse of personal and financial information of the Service Provider’s User by any unauthorized person(s) and/or;
5. any other reason as required/approved by the concerned banks, as the case may be;

“Confidential Information” shall mean and include any and all business, technical and financial information of Vidhata Softech or of any of its Affiliates that is related to any of the arrangements contemplated in these Terms or any other document in which these Terms are incorporated by reference or otherwise disclosed by Vidhata Softech to the User; any information which relates to its financial and/or business operations, including but not limited to, specifications, models, merchant lists/information samples, reports, forecasts, current or historical data, computer programs or documentation and all other technical, financial or business data, information related to its internal management, customers, products, services, anticipated products/services, processes, financial condition, employees, merchants, Intellectual Property (defined below), marketing strategies, experimental work, trade secrets, business plans, business proposals, customer contract terms and conditions, compensation/commission/service charges payable to the User, and other valuable confidential information and materials that are customarily treated as confidential or proprietary, whether or not specifically identified as confidential or proprietary;

“Effective Date” or “Registration Date” shall mean the date of registration of Account of the User on Vidhata Softech’s platform.

“Vidhata Softech Platform or Platform” shall mean and include without limitation, Vidhata Softech’s websites or web applications including Vidhata Softech.in, instant.pe with all its sub-domains and any other linked web pages, mobile applications (Android and iOS), mobile site services, API keys, features or content and other digital assets or properties developed, owned and operated by the Company, as the case may be, to facilitate the User to access and/or use the Services;

“Vidhata Softech Policies” “Vidhata Softech Policies” shall mean and include these Terms, Privacy Policy, Grievance Policy and any other terms and conditions/policies available and updated from time to time on the Platform;

“Intellectual Property” shall mean all intellectual property used for the purpose of or in association with or in relation to the performance of these Terms and applicable agreement, and includes without limitation, (a) software, operating manuals, software code, program, instructions, specifications, processes, input methods, data or information used in relation to, or in association with, or for the operation of the software installed by Vidhata Softech, (b) patents, copyrights, designs, trademarks, service marks, trade names, business names, logos, symbols, styles, colour combinations used by Vidhata Softech during the course of its business and all depictions, derivations and representations, graphics, images, content, and the “look and feel” of all of the above (whether registered or not), (d) all information, data or material in whatever form, whether tangible or not, provided by Vidhata Softech to the User on the Platform; and (e) all techniques, formulae, patterns, compilations, processes, inventions, practices, methodology, techniques, improvement, utility model, procedures, designs, skills, technical information, notes, experimental results, service techniques, samples, specifications of the products or Services, labelling specifications, rights on software, and any other knowledge or know-how of any nature whatsoever.

“KYC” or “Know Your Customer” shall mean the process prescribed under the Applicable Law to collect and authenticate a User’s personal or business identification details before offering Services to the User;

“Services” shall mean the services provided, either directly or indirectly, by Vidhata Softech and/or any Service Provider to the User including, but not limited to, access and use of the Platform, banking services, non-banking services and other such services;

“Service Provider” shall mean any banking and/or non-banking entity with which Vidhata Softech has, directly or indirectly, executed an agreement for facilitating transactions between such entity and its customers;

“Users” shall mean and include individuals, body corporate, partnership, limited liability partnership, merchants, etc., who accessing the Platform and/or using the Services.

1. GENERAL TERMS AND CONDITIONS

These General Terms and Conditions govern the User’s access and use of the Services.

1. INFORMATION SUPPLIED TO Vidhata Softech

Users agree that the information provided by the Users to Vidhata Softech on registration and at all other times, including payment, shall be true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or Vidhata Softech has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, Vidhata Softech shall have the right to suspend or terminate your Account and/or refuse any and all current/future access/use of the Platform or Services or any portion thereof.

1. SECURITY OF ACCOUNT

Users’ mobile number, Permanent Account Number (“PAN”) and e-mail shall be used to identify their Account with Vidhata Softech through which Services shall be dispensed (“Account”). The User is recommended to choose a strong password and Personal Identification Number (“PIN”) to protect their Account. The User shall not share their password and PIN with anyone. Neither Vidhata Softech nor its Service Providers, under any circumstances, will ever ask for a User’s Account password, PIN or OTP or any other Confidential Information. If a User has any reason to believe that his/her Account is no longer secure, the User shall immediately change the Account password and PIN. In case the User is unable to secure his/her Account or has sufficient reason to believe that his/her Account might be compromised, the User shall inform Vidhata Softech promptly.